Manage billing

View as Markdown

Manage billing for your personal account on Subscription in the sidebar. For an organization, owners and admins use Settings > Subscription. An organization that shares the installer’s plan is billed on that person’s Subscription page.

Open your personal subscription

Change your plan

Select Upgrade or Change plan, pick a plan in Choose a plan, and confirm in Stripe. Upgrades take effect right away, and you pay the prorated difference. Downgrades start at the end of the billing period.

Buy credits

In Additional credits, enter a dollar amount, select Purchase, and pay. $1 buys 100 credits, and purchased credits never expire.

Set up auto-reload

If no card is on file, select Add payment method in Auto-reload.
Turn on Auto-reload.
Set When my balance falls below and Automatically top up to.
Optionally, set Monthly spend cap.
Select Save.

To change the card auto-reload uses, select Update in Auto-reload. If auto-reload can’t charge your card, the page asks you to update your payment method. After you do, check that Auto-reload is on and select Save.

Update your card, get invoices, or cancel

Uninstalling the devlo GitHub App doesn’t cancel a paid plan. To cancel, update your plan’s card, or download invoices, select Manage subscription & invoices to open the Stripe portal. A canceled plan stays active until the period ends, and purchased credits stay. Billing history lists each charge with its receipt.

Failed payments

If a renewal fails, the plan shows Past Due, and its credits and paid-plan features stop until the payment goes through. Purchased credits still work. Update your payment method in the Stripe portal.

Plans and credits